Bounced check from Caesars
eug44
Senior Member
Hi Guys,
Its been a long time! Hope everyone is crushing! I need some sharp advice. Here is the story:
I was at Rio for the world series of poker, cashed in a turny for ~15k took a check from the wsop cage (like Ive done a # of times in the past) booked a flight and went home. Deposited a check the next day in New York. I receive a letter two weeks later from my bank telling me the check from Caesars bounced and for me to contact the maker of the check. I am in complete shock, I instantly call Rio get transferred a thousand times, I finally get someone from the cage. They ask me a thousand times if I am around or coming back to Rio. I tell them a thousand times I live in New York and dont know if I am coming back. Finally, a supervisor picks up the phone, apologizes numerous times, promises to re-issue the check and mail it to me. I ask for approximate delivery date, she tells me she doesnt control the mail room! We finally agree that they will fedex me the check and email me the tracking # (this is Friday 4PM EST), I receive the email on Sunday night with a fedex tracking # it was mailed on Friday. These morons dont overnight it or do 2/3 day mail, regular fuckin ground shipping! I decide to tweet at them and write a complaint letter, honestly, in hopes that they would offer to comp me something. I write them a very long nice letter; they reply with apologies no offers of anything. The check should have been delivered by midday Wednesday (6/27), now it tells me Thursday afternoon. Your thoughts? Can I file a complaint with the gaming commission? Do I have any recourse? Am I aggravated for no reason? And just pissed for not getting anything out of them!
(apologies for such a long, run-on post)
Its been a long time! Hope everyone is crushing! I need some sharp advice. Here is the story:
I was at Rio for the world series of poker, cashed in a turny for ~15k took a check from the wsop cage (like Ive done a # of times in the past) booked a flight and went home. Deposited a check the next day in New York. I receive a letter two weeks later from my bank telling me the check from Caesars bounced and for me to contact the maker of the check. I am in complete shock, I instantly call Rio get transferred a thousand times, I finally get someone from the cage. They ask me a thousand times if I am around or coming back to Rio. I tell them a thousand times I live in New York and dont know if I am coming back. Finally, a supervisor picks up the phone, apologizes numerous times, promises to re-issue the check and mail it to me. I ask for approximate delivery date, she tells me she doesnt control the mail room! We finally agree that they will fedex me the check and email me the tracking # (this is Friday 4PM EST), I receive the email on Sunday night with a fedex tracking # it was mailed on Friday. These morons dont overnight it or do 2/3 day mail, regular fuckin ground shipping! I decide to tweet at them and write a complaint letter, honestly, in hopes that they would offer to comp me something. I write them a very long nice letter; they reply with apologies no offers of anything. The check should have been delivered by midday Wednesday (6/27), now it tells me Thursday afternoon. Your thoughts? Can I file a complaint with the gaming commission? Do I have any recourse? Am I aggravated for no reason? And just pissed for not getting anything out of them!
(apologies for such a long, run-on post)
Comments
You really want to involve the gaming commission with something like that?
I hear and understand your anger, but this ain't the good ole days. You as an individual are not a priority. Mistakes happen and will be rectified while the corporation operates with no heartbeat.
This is Corp America nobody gives a fuck and do you really think they care if you come back dropping 2k in 5 days rake. I've been saying this for years and nobody believes me I was pretty high up on the food chain in the table game dept and when I was on the floor I was the guy in all Dept's if needed. They all had there own Managers but if the guest wanted to speak to the casino manager (I worked Swing Shift ) and he wasn't there I got called so trust me when I tell you these days nobody cares. Do you have a host or do just come down once a year to play poker. If you have a host and your a player go see your host nobody else is going to do anything unless maybe two to the buffet. This is Las Vegas you have this mistaken with a gambling town that appreciates your business.
I retired at 62 I couldn't take it anymore it went from gambling and taking care of your customers to a Gaming town and and how can we fuck them. If you have a big line and a good host he'll fix it for you. that's who you contact but if you think the cage is going to take care of you I think your crazy but who knows maybe you'll get a call from the poker boss and he'll do something for you. Poker Players and Don't Pass players not really held in high regard. Just an opinion.
It wasn't always that way pertaining to DNP players. When AC was rolling, and some joints here, I pretty much had Carte Blanche as a black and purple wrong bettor. Guys like yourself caught on quickly. The risk per roll was hidden. In your houses, I hadda bet Right to eat good and lose $$.
It's not the % you still have to get pass the come out roll which is 2/1 against to lay odds which at that point you become the favorite but getting by the 7/11 is tough not to mention the 12. I played the don't myself many years in street games had my own street game at one time even money 6/8 how do you like that lol.
Anyway it's the perception that all don't players and poker Players are negative people and casino workers really didn't want to deal with them. Don't ask me why but they were despised. Maybe because they weren't your best tokers. Don't players gave you shit and high limit poker players dragging in huge money pots back in the day in the side games with Texas dolly and boys at the shoe during WS time gave dealers crap it cut into there PC lol.
Me I was Crap dealer I didn't give a fuck what you bet I just tried to make as much as I could. I dealt single deck 21 also back in the day when you got 3/2 for BJ and they stood on soft 17. Playing BJ today with all the funny side bets and everyone paranoid you're an AP it's not worth it. hey love talking to Ronnie and there's a lot of new guys we should one day get back into storytelling like we used to. We had some laughs.
This is also a civil suit as their is not defense to issuing check that bounces.
This does not made it any easier for you as all you want is the fin money.
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I never worked in the casino business but in real estate and will settlement, regulatory agencies SUCK and companies and people dont want to deal with them at pretty much any cost.
Ps. Don't ever try giving them a rubber check......accident or not.
Write a letter to the Corp Offices and tell your story about how long it took and how you had to go pick it up. It can't hurt letting them know you wasn't treated in the manner your accustomed to as a guest of any hotel you stay when you come to Las Vegas. 7 days Fedex that's just wrong.