Betonline Slot Dispute
ugadawgs7769
Senior Member
Saw this around. Brutal situation to be in. Id guess probably some sort of glitch but still rough spot.
Edit by SBR: We have shared your post with BetOnline and will update when we know more.
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I was playing the online slot game Demi Gods at BetOnline for around 8+ hours straight on the early morning of Thursday April 27th. I proceeded to win a total of $76 863.30. I started off betting $5 in the very beginning but quickly started pressing my bet. The majority of my spins were between $80 and $150 per spin. After finishing my session I tried cashing out for the maximum $10,000. I was notified later that my cash out had been cancelled until a 24 hour account review was completed. 24 hours later I tried cashing out again. This time it was cancelled because I was told I had cashed out $300 earlier in the week and was told I needed to wait two days to withdraw $10k or I could request a $9,700 payment. I requested the $9,700 and once again my payout was cancelled. I was told this time that my casino play was going to be under review and they would get back to me in the next 72 hours.
I received an email today saying that there was a recent casino software issue and it unfortunately affected my account. Of course the issue has now been fixed and I'm free to play lol. They confiscated all of my winnings, but gave me $250 as a good gesture (Great Guys!).
I just spoke with Robert the Players Club manager over the phone. He tried telling me the same thing about how they had a technical issue last week and how it was fixed. I said that I didn't hear anything on the gambling sites I frequent about there being any kind of casino software glitch with BetOnline. I told him that the slot software is programmed by betsoft and has already been tested endlessly before being released. I told him I played this game many times at other casinos like Bovada. It's not a new game that was just released. He said that it was new to BetOnline and when they uploaded it to their skin there must have been a problem. I then let him know that this wasn't the first time I had played this game at BetOnline either. He seemed kind of stumped. Then he tried telling me that everytime I bet whatever amount my bet per spin was automatically got counted as a win towards my account. I told him this was completely false. I was fluctuating up and down just like any normal slot play. I was fluctuating up and down thousands of dollars so this narrative of his was completely false. He seemed rattled and said he was going to look at some more data and get back to me.
Please help me with this SBR. These guys are trying to hose me for a lot of money.
Edit by SBR: We have shared your post with BetOnline and will update when we know more.
_______
I was playing the online slot game Demi Gods at BetOnline for around 8+ hours straight on the early morning of Thursday April 27th. I proceeded to win a total of $76 863.30. I started off betting $5 in the very beginning but quickly started pressing my bet. The majority of my spins were between $80 and $150 per spin. After finishing my session I tried cashing out for the maximum $10,000. I was notified later that my cash out had been cancelled until a 24 hour account review was completed. 24 hours later I tried cashing out again. This time it was cancelled because I was told I had cashed out $300 earlier in the week and was told I needed to wait two days to withdraw $10k or I could request a $9,700 payment. I requested the $9,700 and once again my payout was cancelled. I was told this time that my casino play was going to be under review and they would get back to me in the next 72 hours.
I received an email today saying that there was a recent casino software issue and it unfortunately affected my account. Of course the issue has now been fixed and I'm free to play lol. They confiscated all of my winnings, but gave me $250 as a good gesture (Great Guys!).
I just spoke with Robert the Players Club manager over the phone. He tried telling me the same thing about how they had a technical issue last week and how it was fixed. I said that I didn't hear anything on the gambling sites I frequent about there being any kind of casino software glitch with BetOnline. I told him that the slot software is programmed by betsoft and has already been tested endlessly before being released. I told him I played this game many times at other casinos like Bovada. It's not a new game that was just released. He said that it was new to BetOnline and when they uploaded it to their skin there must have been a problem. I then let him know that this wasn't the first time I had played this game at BetOnline either. He seemed kind of stumped. Then he tried telling me that everytime I bet whatever amount my bet per spin was automatically got counted as a win towards my account. I told him this was completely false. I was fluctuating up and down just like any normal slot play. I was fluctuating up and down thousands of dollars so this narrative of his was completely false. He seemed rattled and said he was going to look at some more data and get back to me.
Please help me with this SBR. These guys are trying to hose me for a lot of money.
Comments
agree 100%