Directv - Could not find thread
originalokie
Senior Member
This started with me going to an ATT store
A very nice gentleman gave me retention number for DIRECTV
I have been with DIRECTV since mid 90's
Have premier package
I called and basically told them the story of leaving
Long story short
Saved $102/month for next 12 months
Sorry to take up space but felt it was useful information
BEST
A very nice gentleman gave me retention number for DIRECTV
I have been with DIRECTV since mid 90's
Have premier package
I called and basically told them the story of leaving
Long story short
Saved $102/month for next 12 months
Sorry to take up space but felt it was useful information
BEST
Comments
I had similar results with my annual call last week--as an added bonus I got the Sunday Ticket Max for free which wasn't part of the other reductions. It's kinda of a pain in the ass to have to call each year (or 6 months) because you'd think that as a long time customer one would automatically get the best rate possible. But, it is what it is and the call is certainly worth the time and effort
I just call into the regular 800 number and say "cancel service" to end up with them.
The last 2 times I asked for retention dept. they told me they no longer have one. My problem is that they can see I live out in the boonies-- therefore it's either them or Dish-- no cable to threaten to move to.
There was a rumor a while back that they changed the name of the retention dept and I can't remember what it was. They may have changed it or there's a miscommunication or the clerk is being an ass which is pretty much normal these days with american workers. This Generation is the entitlement Generation. What you want me to work and care and do a good job I don't believe it.
try asking for the "customer loyalty" dept
Believe that's correct. But, just tell them you want to cancel service and you'll end up in the right place. And even if you didn't have access to a bunch of cable options, tell them you're cutting the cord and going with PlayStation Vue or something like that. Just have to come up with some reason and act serious about canceling, and the game will start trying to get you to stay.