Directv Sunday Ticket
Nema
Senior Member
I don't know if I was just lucky or not but was able to secure a $200.00 discount yesterday. I used my standard line of I have been an 18 year subscriber and I would like to know what you can offer me? He initially said $80.00 off and I countered with a bullshit line of my buddy was able to get $150.00 off and he has only been with you 3 years. Put me on hold for an eternity and a supervisor came on and asked me what I felt was fair and I said Free would be fair but could we talk about $200.00 and after a pause they OK'd it. Each year I try this it has gotten harder but you have to work them.
Comments
It's amazing how it works out for some people and not for others. I've been with them since 1994. I Have bought the NFL Sunday ticket, NBA league Pass, and both college basketball and football packages for the last 20 years as well. I'm running 11 fucking receivers and a genie. The best they will give me is $50 off on the Sunday ticket. They tell me because I got it for free last year that's the best they can do. Obviously I'm on the suckers list.
Good luck.
Eddie
You have to ask for the Retention Dept and they should at a min give you the 4 payments of $40 and then ask in addition what other promotions you have. I received another $10 for a year this way the NFL package is almost free. I didn't ask or push for anything else because I've been getting between $40-$70 a month off for just a little over a year and still have a few months to go. This will be the 2nd year out of the last 4 that I paid at a discount for the NFL the other 2 were free. I received this past NBA season free but it was in monthly installments of $15 a month for 15 months.
Like you I'm a long time customer and been doing this for years. We spend a lot of money with them and a little kickback is warranted.
I'm sure you know all this and don't take this wrong because I used to tell all the people that worked for me that if your approach isn't working think about it maybe it's you and try a different way. Don't let them get under your skin, Schmooze"em. Don't even bother with the clerks they're very happy to not have to deal with you and turn you over to the retention dept who have much more leeway.
Hey OT--same dance--new year. I called yesterday and spoke to a friendly girl in the customer retention dept. This is my 20th year with DTV, and when I call, I don't threaten to leave, get loud, or confrontational. Because some of the breaks I got last year at this time ran for 15 mos., 18 mos., or even a couple for 24 mos. I wasn't expecting much this time around (especially with the early reports here and elsewhere). I was able to get the Sunday Ticket Max for 1/2 price, and some more breaks on other premium channel stuff, the ended up reducing my bill by about $45 a month for the next year. So approx. $540 off.
rained like mad last night and the signal held strong which was nice to see as well...
little tip...if you have a spouse or a significant other, just have them sign up after your 2 year agreement is up and they can get new customer perks
or call up the Retention Group and threaten to go to DISH
the newer satelite dishes are awesome, rarely lose signal now
5 bucks off showtime and hbo a month for a year, 20 off my total bill each month for a year, but because they gave me the ticket free last year they said they couldn't do it this year....but they cut it in half ...4 payments of 40 and that's for the max. The guy was in the navy like me and we talked for at least a half hour, he said they will make a big push right before the season and to call back that they might just give the rest of it to me for nothing.
Illl call back next week.
That doesn't sound too bad to me. $300 in bill credits and half off the ticket works out to what, something like 500 for the year? I'll be happy to get that when I call in next week.
I'd definitely call now and tell them that you're so frustrated that you want to cancel. Having an actual legit reason to back it up should only help you with your case.
How many TV's? I've had 10 hooked up for a few years with no problems. It's a wiring nightmare in my basement but they've always worked.
long time guys n i guess i must get lucky cause it has work for 5yrs other then last yr when i did not try anyhow try it b nice n if u do not like what u hearing hang up n call back to get a nicer rep......GL
GETER DONE PEACE
Only 7 but thats the excuse they give me every time as being the basis of my problem.
When I get a chance I'll take a pic of the splitter, see if it helps u at all.
Right off the bat, she offered me free red zone channel, $10/month off for 12 months, and another $10/month off for 6 months. Also told me that I'm still locked into a contract for 12 more months (I took a 24 month contract to get the genie for free last year) and that I'd have to pay $240 early term fee ($20/month) if I want to cancel now. I said that I really didn't want to cancel, but the other deals are just so good that if that's all they can do for me, I'll suck it up and pay the $240 to get out. She asked what would make me reconsider, and I told her doing something to help with the Sunday Ticket. Put me on hold to talk to a supervisor.
Came back with a deal that if I was willing to upgrade my package for at least 3 months, they'd give me the ticket max for free. Bill will be about $10/month more over these 3 months (as they gave a couple of other incentives to lower it but not enough to completely offset it), but I can call and switch back to my current package on 12/9 and still keep the ticket for free. So I took it. So this new package gives me about 15 random channels (mostly movies), Cinemax, HBO, and Showtime until I cancel it on 12/9.
So all told, I'll pay about $10/month more for free months, but it'll give me those movie channels and Sunday ticket. Plus the $20 off for 6 months, and $10 off for 6 more months after that. And a year from now, I won't have a contract so I'm sure I'll be back to my "full" negotiating power. I'm shocked that they even did this much for me once I heard that I was in a contract and would have to spend $240 to get out of it (which I never would have done).
As always, it was more than worth it for the 10-15 minutes that I spent on the phone with them. If you're paying full price every year, you're really wasting money.
you should look at switching to their wireless setup. not sure how many tvs can be setup wireless but I have 3 now and it avoided my wire mess I had as well. its lovely.
As an aside-- this may be the last year I get the Game Plan. With all the conferences getting their own networks there are less and less decent games on it. Last couple of years it was a lot of WAC and Sun Belt-- and with the WAC dead there won't be much on it anymore.
I have my house wired so all the receivers are in one location in the basement. The wireless would save me if I added a new TV but that's about it. It could be neat and clean but i'm lazy and everything works so i don't touch it.
cool. For any others that may have issues with their current wiring then the wireless route is the way to go vs. having the home rewired with more current coax.