Direct TV Call..NFL Sunday Ticket
kcburgh
Senior Member
I made my call to the retention team today and was able to get $40 and $25 off for the next 12 months..anyone else have any luck?
Comments
If you read my posts about this last year they told me they would have the red zone only package...i guess they dont. ....am not watching individual games ...i put the red zone on and watch that all day long , but when they gave me the package for free they wouldnt give me the red zone with it...not sure why but fuck it , havent paid for the nfl ticket in a long time...
let you all know what happens once i make that call this week.
I think they're the greatest and most likely won't make a call because I'm not interested in the Football package and I'm getting a lot of monthly discounts right now. But a funny thing happened I called the other day to tell them please take me off the Auto renew on the NBA and if I want it I'll call back. I didn't even speak to the Loyalty program because I was getting enough and had no intention of asking for anything. But as Bucky says being a customer since the early to mid 90's even before if was Directv (It was called Pegasus here in Nevada) The guy say okay I'll take care of it give me a minute and when he was finished he said by the way being long time customer I have a promotion for 6 months you'll get $27 off your bill. I say $27 in addition to what I'm receiving he said yep n/p I said TY. They are the best treat you well. AT&T pretty much the same as when it was Directv.
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What I use to do was after the Super Bowl I would call them and tell them to take me off the Auto renew and if I want the Football next year I'll call back. This way they can't do anything until you call. I do that with all the sports packages that I get.
I did ask about getting the "Red Zone" only and was told that it is not an option at this time.
Called today had a young lady Jennifer gave me $60 off for a year & 16.50 a month for 6 months so I got the NFL Max for free, Been with Direct TV 22 years.
Going to sign up for DISH. I can get the Top 120 which has all the sports channels except CBS sportsnetwork and NBA TV for $69.99 plus I finally will get the PAC12 channel. I get that this is just a 2 year promo but DirecTV could not come close to this price.
14 years
Just MO but I would call every day for at least 3/4 days and always ask for the customer loyalty program. I never heard anyone say anything good about Dish. But good luck.
agree with OT here--also if you do not call them, they will almost certainly call you with a much better offer to stay with them. I have a friend who does that---cancels--and then waits for their " please return" offer every year. Not my style but it has worked very nicely for him.
Just say MISTAKE when she starts the menu you then get right through and then ask the clerk for the Loyalty dept. They don't mind less work for them and as we the american is as lazy as you can be. No disrespect to the workers but it is what it is.
They can't fix mistakes they have to put you through. been working for a couple of years now.
So i called and talked to loyalty dept , told them i couldnt afford the package or directv and my wife wants me to cancel it....my poor wife , i blame everything on her, best part ,she doesnt know i blame her, anyway , the guy lavar gave me 35 bucks off per month and because i have one installment of 10 bucks off hbo and showtime left to call back and they will give me something off on them also.
So when i asked them about the ticket , he told me id have to call back once the season starts and if they gave it to me for free in the past it shouldnt be a problem going forward, so for now , ill take the 35 bucks off per month and wait two week to call.
Question , i dont want to fuck myself , i was thinking about calling back in the beginning of next week and telling them am going to cancel and see if i can get the ticket , or do you think i should do what he said and just wait to the season starts , i wont be around week one anyway ..
thanks for advise in advance
I dont believe in talking about canceling because to tell truth they have been very good to me over years and I feel I need them more than they need me. I dont want Cox they wont give you nothing but raises. Its bad enough I have there modem which IMO is the best out there but there a pain to deal with. I hear good and bad about dish but Im not giving up 23 years for a couple of $s oh with that said I got the NFL package for free.
I didnt get it last year and no intention of getting it this year but wanted to take a shot. Now Ill get in a $300 contest with a low 5 figure pay out for 1st place and maybe a play a game or two here and there. So jets don't wait and make sure your talking to the Loyalty dept. when you say mistake it takes you to the billing dept. get there name and use it clerks like that. Theyre going to try and help you just tell your looking for the football package and if theres a promotion. Whatever they offer just say thanks but Im a longtime customer please connect me to the Loyalty program. If you want to use the cancel card thats up to you and if you do I hope it works.
That's even better I listen to billing's BS and then they transfer me but I like your way better.
Crazy, didn't even ask for the football and currently pay full price for mlb and nba. What to do.
Try calling back and getting someone else. Sometimes it can depend on the rep you get.
This ^